Privacy Policy

Arkanum believes in transparency and your right to privacy. This policy outlines how we collect, use, and protect your personal data when you interact with us.

We reserve the right to update this privacy policy to reflect changes in our practices or legal requirements.

Information We Collect

When you make a purchase, we collect personal data including your contact information (such as name, address, email address and phone number), order details, and communication records.

We use your data to process and deliver your orders, communicate with you, improve our services, and comply with legal obligations.

Data Sharing

We share your personal data only with trusted third parties. For payment processing, we use Snipcart and Mollie for secure transactions. Through Mollie, we offer multiple payment methods through providers that also take part of the necessary data to do so. These payment methods include PayPal, Google Pay and Apple Pay. For shipping, we share your information with delivery partners to ensure timely delivery.

For details on how Mollie and the payment method providers handle your personal data, please refer to Mollie’s Privacy Policy, PayPal’s Privacy Policy, Google’s Privacy Policy and Apple’s Privacy Policy.

We also implement Crisp on the website for customer support functionality such as chat and contact form. Crisp processes your data when you use this functionality. For details on how Crisp handles your personal data, please refer to Crisp’s Privacy Policy.

Your Rights

You have rights concerning your personal data, including the right to access your data, rectify inaccurate information, and request deletion under certain circumstances. For requests related to your data, please contact us at [email protected].

Cookies

We use cookies to enhance your experience on our website and for the ability to process orders using Snipcart. You can manage your cookie preferences through your browser settings. Be aware that disabling cookies may affect website functionality.