Terms & Conditions

These terms and conditions govern your use of the website arkanum.coffee as well as orders for products via the website. By visiting and using this website, you agree to these terms (“Terms and Conditions”, “Terms of Use”, “Purchase Terms”, “Terms”).

Use of the website must comply with applicable laws and regulations, including Swedish law. You may not use the website in a way that damages or disrupts its functionality or in any way that is illegal or fraudulent.

Arkanum reserves the right to change these terms at any time by updating the website.

If you have any questions, please contact us at [email protected].

Ordering

To make a purchase on arkanum.coffee, you must be 18 years old and have a valid Swedish ID. If you are under 18 years old, you need parental consent to make a purchase.

By placing an order on arkanum.coffee, you confirm your acceptance of these terms and conditions. You also confirm that the information you provide is accurate and commit to paying the specified amount.

If you need to change or cancel your order, please contact us immediately at [email protected]. Changes or cancellations must be communicated before the order is packed.

Arkanum reserves the right to refuse or cancel orders.

Prices and Product Information

All prices displayed on the website are inclusive of VAT and are stated in SEK.

Arkanum reserves the right to change prices at any time.

Arkanum reserves the right to correct any errors in product information, pricing, and stock status and retains the right to make these corrections at any time. Possible product images may differ from the actual product.

Shipping

For information about shipping, please see our page on Shipping & Delivery.

Right of Withdrawal and Complaints

Since coffee is a food product, it is not subject to the right of withdrawal under the Distance Contracts Act. This means that you cannot return coffee after purchase. However, if you receive a faulty or damaged product, please contact us at [email protected] within 14 days of receipt, and we will assist you in resolving this.

Payment

We use Snipcart to facilitate payments on our website, with Mollie as our payment gateway. Available payment methods include card payments, PayPal, Google Pay and Apple Pay.

Mollie

All card payments are securely processed through Mollie, which is PCI-DSS Level 1 certified and supervised by the Dutch Central Bank. For more information on Mollie’s security measures, please visit their security page.

For details on how Mollie handles your personal data, please refer to Mollie’s Privacy Policy.

PayPal

PayPal is a secure payment method that allows you to pay with your PayPal account or with a credit or debit card. When you choose to pay with PayPal, you agree to PayPal’s User Agreement. For details on how PayPal handles your personal data, please refer to PayPal’s Privacy Policy.

Google Pay

Google Pay is a secure payment method that allows you to pay with your Google account. When you choose to pay with Google Pay, you agree to Google’s Terms of Service. For details on how Google handles your personal data, please refer to Google’s Privacy Policy.

Apple Pay

Apple Pay is a secure payment method that allows you to pay with your Apple account. When you choose to pay with Apple Pay, you agree to Apple’s Terms of Service. For details on how Apple handles your personal data, please refer to Apple’s Privacy Policy.

Personal Data and Cookies

To process your order, we need to handle your personal data. We also use cookies to enhance your user experience on the website.

By using the website and thus accepting these terms and conditions, you consent to our handling of your personal data and the use of cookies in accordance with our Privacy Policy.

Limitation of Liability

Arkanum is not responsible for any damages that may arise in connection with an ordered product, including any indirect damages. We are also not responsible for errors or delays caused by circumstances beyond our control, such as delivery issues or other unforeseen events. Additionally, we are not responsible for changes to products or their characteristics made by suppliers or other factors beyond our control.